Refund policy

Return & Refund Policy

Our Commitment

We want you to be confident buying from Clarté. Because we ship Cash on Delivery, you have more protection than a typical online order — you can check your product before you pay for it.

1. Check Before You Pay

When your order arrives, you can inspect the package before paying the delivery agent. Check that:

The lens color matches what you ordered (Yellow / Orange)
The frame and lenses are undamaged
Nothing is missing from the order

If something is wrong, refuse the package at the door — you won't be charged, and it will be returned to us automatically through our delivery partner. This is the fastest way to resolve an issue, since it avoids a separate return shipment entirely.

Note: once you accept and pay for the package, standard return conditions below apply.

2. Return Window

If you've accepted your order and want to return or exchange it, you have 7 days from the delivery date to request it.

Eligible for return:

Item is defective or damaged (not caused by use)
Wrong item was shipped (e.g. Orange sent instead of Yellow)
Product doesn't match what was shown at checkout

Not eligible for return:

Change of mind after the lens has been worn or the frame shows signs of use
Items returned outside the 7-day window
Missing original packaging (box, cloth, case if included)

Eyewear is a product worn directly against the face, so — like most eyewear and personal-care brands — we can only accept returns on unworn, undamaged items to keep this fair and hygienic for everyone.

3. Wrong Lens Choice (Yellow vs. Orange)

Ordered the wrong one? We'll gladly exchange it within 7 days, as long as it's unworn and in original packaging.

If the mix-up was our error (wrong item shipped): exchange and return shipping are free.
If you'd simply like a different lens: the item must be unworn, and return shipping is covered by the customer. We'll cover shipping the replacement back to you.

4. How to Start a Return or Exchange

Contact us within 7 days of delivery via WhatsApp: +971 56 732 5594 or Instagram: @wear_clarte — include your order number and a photo of the item.
We'll confirm eligibility and send pickup or drop-off instructions via our delivery partner.
Once we receive and inspect the item, we'll process your exchange or refund within 7 business days.

5. Refunds

Because most orders are paid via Cash on Delivery, there's no card or online payment to refund automatically — refunds are handled as:

CCP transfer to the account you provide, or
Store credit, if you'd prefer to put it toward a future order

Refunds are processed within 7 business days of us receiving and inspecting the returned item.

6. Order Cancellations

You can cancel your order any time before it ships at no cost — just reach out to us via WhatsApp or Instagram with your order number. Once an order has shipped with our delivery partner, it can no longer be cancelled, but you can still refuse it at delivery per Section 1.

7. Delivery & Returns Coverage

We ship nationwide across Algeria via Cash on Delivery. Delivery times and pickup-point availability vary by wilaya. Return shipments follow the same delivery network.